Shipping Policy

 

Thank you for shopping with BLOOMASA. We are committed to delivering your orders as efficiently as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–5 business days after payment has been successfully received and verified.

Please note:

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons, promotions, or high-order volumes, processing times may be slightly longer.

• If there is a significant delay in processing your order, we will contact you via email.

Shipping Locations

We currently ship throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated on specific product pages.

Estimated Delivery Times

After processing, estimated delivery times are:

Location	Estimated Delivery Time
Major Cities (Johannesburg, Cape Town, Durban, Pretoria)	5–12 business days
Regional Areas	7–15 business days
Remote Areas	10–20 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, customs procedures (where applicable), and other factors beyond our control.

Dropshipping Notice

As a dropshipping business, some products may be shipped directly from our suppliers or fulfillment partners. This means:

• Certain items may have longer delivery times.

• Multiple items in the same order may arrive in separate packages.

• Tracking updates may take several days to become active after shipment.

We appreciate your patience and understanding.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the products ordered.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 5 business days for tracking information to update after receiving your shipment notification.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delays may occur.

• Additional shipping charges may apply.

• We cannot guarantee successful delivery.

Please contact us immediately if you notice an error in your shipping address after placing an order.

Lost, Delayed, or Stolen Packages

While we work with trusted shipping partners, we are not responsible for delays caused by:

• Courier service disruptions

• Weather conditions

• Public holidays

• Customs inspections

• Other circumstances beyond our control

If your package appears lost or significantly delayed, please contact us and we will assist in investigating the issue with the courier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

We will review the claim and work toward a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email:BLOOMASA.HELPME@GMAIL.COM
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)

Thank you for choosing Blooma.